![]() ![]() Surface restarts and displays the Surface logo while the reset process continues. If you’re keeping your Surface, you just need to remove your files. For example, if you’re recycling your Surface, you should clean the drive. The option to clean the drive is more secure but takes much longer. If prompted for a recovery key, select Skip this drive at the bottom of the screen.Ĭhoose either Just remove my files or Fully clean the drive. Select Recover from a drive or Troubleshoot > Recover from a drive. When prompted, select the language and keyboard layout you want. When the Microsoft or Surface logo appears, release the volume-down button. Press and hold the volume-down button while you press and release the power button. Make sure your Surface is turned off and plugged in, and then insert the USB recovery drive into the USB port. When you're ready, here's how to reset your Surface: Boot from a USB drive to reset your Surfaceīefore you begin, make sure you have access to the product keys and installation files for any desktop apps, such as Microsoft Office, that you plan to reinstall after the reset. Note: This video is available in English only. It deletes all your personal files, resets your settings, and removes all apps that you installed. Reset your Surface to factory settings using a recovery driveĪ reset returns your Surface to its factory settings. Select all the files from the recovery image folder, copy them to the USB recovery drive you created, and then select Choose to replace the files in the destination.Īfter the files have finished copying, select the Safely Remove Hardware and Eject Media icon on the taskbar, and remove your USB.įor info about how to use your new recovery drive, see Recovery options in Windows. zip file that you previously downloaded to open it. When the recovery drive is ready, select Finish.ĭouble-click the recovery image. Select your USB drive, and then select Next > Create. Some utilities need to be copied to the recovery drive, so this might take a few minutes. In the User Account Control box, select Yes.Ĭlear the Back up system files to the recovery drive check box and then select Next. ![]() You may need to enter an admin password or confirm your choice. Select Start, enter recovery drive, and then select Create a recovery drive or Recovery Drive from the results. Insert the USB recovery drive into the USB port. ![]() zip file, follow these steps to create a recovery drive: Make sure you're using a blank USB drive, or be sure to transfer any important data on your USB drive to another storage device before using it to create a recovery drive.Īfter you've downloaded the recovery image. Important: Creating a recovery drive will erase everything that’s stored on your USB drive. From there, select your Surface and download a recovery image. If you're able to use your Surface or you have another Windows PC, visit our Download a recovery image for your Surface page. Is a USB 3.0 or USB 3.1 drive for best performance.Ĭreate a recovery drive with a downloaded factory image ![]() This is necessary to boot the device from and the tool will automatically partition and format the drive for you. 32 GB is large enough to fit any recovery image, but you may be able to use a smaller size depending on the image downloaded. Has enough storage size to fit the recovery image you download. You'll need to provide an external USB drive that: Windows comes with a built-in tool to create a USB recovery drive. If the USB recovery drive doesn’t work on your Surfaceĭownload and create a factory recovery image for your Surface Before you beginĪ recovery drive lets you reset your Surface to its factory settings and can help you troubleshoot and fix problems with your Surface device. I am having trouble booting to the recovery drive How to reset your Surface to factory conditions using a downloaded recovery image I have already downloaded a recovery image and need to use it to reset my Surface My Surface isn’t working well, and I need to download a factory recovery drive imageĭownload a recovery image for your Surface Your Surface comes with Windows recovery info that allows you to refresh it or reset it to its factory condition. If your Surface does turn on, see Restore or reset Surface.įind the scenario that best fits your issue and then select the solution for more information. If your Surface won’t start-or if the recovery info has been removed-you can use your USB recovery drive to access recovery tools and solve problems. ![]()
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